Customer Service

An order confirmation is sent to the email address entered at checkout. If you do not see it, check your spam or promotions folder and confirm that the email address was entered correctly.

Contact us as soon as possible. Production can begin shortly after an order is placed, so changes and cancellations cannot be guaranteed once your artwork has entered production.

You will receive updates by email. Once your order ships, a dispatch confirmation will include tracking whenever it is available.

Current production and delivery estimates are shown at checkout. As each piece is made to order, production time is included before transit begins.

Items may be produced or packed separately, so a multi-item order can arrive in more than one shipment. Separate tracking details will be sent when available.

Tracking can pause between carrier scans. If the estimated delivery window has passed without an update, contact us with your order number so we can look into it.

Posters are printed on premium paper and are designed for framing. Canvas artwork is printed on textured canvas and stretched over a wooden support for a dimensional, ready-to-display finish.

A frame is included only when you select a framed option on the product page. The selected material and frame finish are shown before you add the artwork to your cart.

Measure the wall and the furniture below it before ordering. Above a sofa, bed or console, artwork often feels balanced at roughly two-thirds to three-quarters of the furniture width. Visit our Size Guide for more help.

Screens reproduce colour differently, and paper and canvas reflect light in different ways. Slight variations in colour, contrast and texture are therefore normal.

Return eligibility, time limits and instructions are explained on our Returns & Exchanges page. Items must meet the stated conditions to be accepted.

Contact us within 48 hours of delivery. Include your order number and clear photographs of the artwork, exterior packaging, interior protection and shipping label so we can review the issue promptly.

Send us your order number and photographs of the item and its label. We will compare them with your order and arrange the appropriate resolution.

The payment methods currently available for your location are displayed securely at checkout.

Once a refund is approved and issued, your bank or payment provider may require several business days to post it to the original payment method.

Check that your billing details match those held by your payment provider. If the issue continues, contact your bank or try another payment method shown at checkout.

Keep artwork away from prolonged direct sunlight, excessive humidity and strong heat sources. Use a clean, soft and dry cloth to remove surface dust; avoid water and household cleaning products.

Choose hardware suitable for the artwork’s weight and your wall type. If you are unsure, ask a qualified installer or hardware specialist before hanging.