Privacy policy
PRIVACY POLICY
Last updated: September 9, 2026
Arté Antica (“Arté Antica,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit arteantica.ca, make a purchase, contact us, subscribe to communications, or otherwise interact with our store.
Arté Antica operates from British Columbia, Canada.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with Arté Antica, we may collect the following types of personal information:
• Name
• Email address
• Telephone number, when provided
• Billing and shipping address
• Order and purchase information
• Products viewed, selected, or added to your cart
• Payment and transaction information
• Communications and customer service requests
• IP address
• Device and browser information
• General geographic location
• Website activity and interaction information
• Cookie and similar technology information
• Marketing preferences and consent choices
• Fraud-prevention and security information
Payment card information is generally collected and processed by our payment providers rather than stored directly by Arté Antica.
2. HOW WE COLLECT INFORMATION
We may collect personal information:
• Directly from you when you place an order, contact us, create an account, or subscribe to communications
• Automatically when you browse or interact with our website
• Through cookies, pixels, and similar technologies
• From Shopify and other service providers that support our store
• From payment, fulfilment, delivery, analytics, advertising, and fraud-prevention providers
• From other sources where permitted by law
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process and fulfil purchases
• Process payments, refunds, returns, and cancellations
• Produce, package, ship, and deliver orders
• Provide order confirmations and delivery updates
• Respond to questions and provide customer support
• Maintain customer and transaction records
• Operate and improve our website
• Understand how visitors interact with our store
• Personalize certain website experiences where permitted
• Prevent fraud, abuse, unauthorized transactions, and security threats
• Troubleshoot technical issues
• Measure website and marketing performance
• Provide advertising and marketing where permitted by law
• Maintain customer preferences and consent choices
• Comply with tax, accounting, legal, and regulatory obligations
• Establish, exercise, or defend legal claims
Where consent is required by applicable law, we will rely on your consent for the relevant processing.
4. SHOPIFY
Our online store is hosted by Shopify.
Shopify provides the ecommerce technology that allows us to operate our website, process orders, provide checkout services, maintain security, analyse store activity, and offer certain personalization and commerce features.
When you visit or interact with our store, Shopify may collect and process information such as:
• Contact information
• Account information
• Device and browser information
• IP address
• Browsing and shopping activity
• Order and transaction information
• Billing and shipping information
• Payment-related information
Shopify may process personal information as a service provider acting on our behalf and, for certain services and features, for purposes described in Shopify’s own privacy documentation.
Where Shopify Network Intelligence or other Shopify Enhanced Services are enabled, Shopify may use information about interactions with our store together with information from Shopify and other Shopify merchants to provide features such as analytics, personalization, fraud prevention, advertising measurement, and improved commerce services.
Where required by applicable law, customers may have rights to opt out of certain uses of information by Shopify.
For additional information, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
5. PAYMENTS
Payments are processed through Shopify and/or other secure payment providers available at checkout.
Arté Antica does not directly store your complete payment card number.
Payment providers may process information necessary to:
• Authorize and complete transactions
• Prevent fraudulent transactions
• Process refunds
• Maintain transaction records
• Meet legal and financial obligations
Their handling of personal information may also be governed by their own privacy policies.
6. PRINTING, FULFILMENT, AND SHIPPING
Because Arté Antica sells physical products, we may provide information to printing, fulfilment, shipping, and delivery partners when necessary to complete an order.
This may include:
• Your name
• Shipping address
• Contact information
• Products ordered
• Order details necessary for production and delivery
These providers receive information only as reasonably necessary to perform their services.
7. SERVICE PROVIDERS
We may use third-party companies and services to help operate Arté Antica, including providers of:
• Ecommerce and website hosting
• Payment processing
• Printing and fulfilment
• Shipping and delivery
• Customer support
• Email communications
• Analytics
• Advertising and marketing
• Website functionality
• Fraud prevention
• Security
• Data storage and technology services
These providers may process personal information in connection with the services they provide to us and may operate in Canada, the United States, or other countries.
8. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies.
These technologies may be used to:
• Keep the website functioning
• Maintain your shopping cart
• Remember your preferences
• Provide checkout functionality
• Maintain security
• Prevent fraud
• Understand website usage
• Measure performance
• Analyse traffic
• Support advertising and marketing
• Personalize certain experiences where permitted
Some cookies are necessary for the website to function and cannot reasonably be disabled.
Other cookies may be optional.
Where required by law, we obtain consent before using non-essential cookies or similar technologies.
You may be able to manage your choices through the cookie or privacy controls provided on our website.
9. ANALYTICS, ADVERTISING, AND DATA SHARING
We may use analytics and advertising technologies to understand website activity, measure the effectiveness of marketing, improve our store, and provide advertisements.
We do not sell personal information in exchange for money.
However, some privacy laws use broader definitions of terms such as “sell,” “share,” “targeted advertising,” or “cross-context behavioural advertising.”
Certain advertising, analytics, or ecommerce technologies used by Arté Antica or Shopify may fall within those definitions.
Where applicable, we provide customers with mechanisms to opt out of qualifying data sharing or targeted advertising.
Where supported and legally required, we also honour recognized privacy preference signals such as Global Privacy Control.
10. MARKETING COMMUNICATIONS
If you subscribe to promotional emails or otherwise consent to marketing communications, we may use your contact information to send:
• Product announcements
• Promotions
• Special offers
• Store updates
• Other Arté Antica marketing communications
You may unsubscribe at any time by using the unsubscribe option provided in our marketing emails.
Unsubscribing from promotional communications does not prevent us from sending transactional messages related to an order, payment, account, or customer service request.
11. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information:
• To Shopify
• To payment processors
• To printing and fulfilment providers
• To shipping and delivery providers
• To technology and website providers
• To analytics and advertising providers
• To fraud-prevention and security providers
• To professional advisers where necessary
• When required by law or legal process
• To protect our legal rights, customers, business, or others
• In connection with a merger, acquisition, sale, restructuring, financing, or transfer of all or part of our business
We do not disclose personal information unnecessarily.
12. INTERNATIONAL AND CROSS-BORDER PROCESSING
Arté Antica operates from British Columbia, Canada, but our service providers may operate internationally.
As a result, personal information may be transferred to, processed in, or stored in jurisdictions outside your province, state, or country, including the United States.
Personal information processed in another jurisdiction may be subject to the laws and lawful access requirements of that jurisdiction.
We use service providers that we reasonably believe provide appropriate safeguards for the information they process.
13. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, tax, accounting, fraud-prevention, dispute-resolution, and legal requirements.
The length of time information is retained depends on factors such as:
• The type of information
• The nature of your relationship with us
• Legal and accounting requirements
• Fraud and security considerations
• Whether information is necessary to resolve a dispute or enforce an agreement
When personal information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable requirements.
14. SECURITY
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against:
• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
15. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights regarding your personal information.
These may include the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Request information about our collection, use, or disclosure of your information
• Opt out of certain targeted advertising
• Opt out of certain data sales or sharing as those terms are defined by applicable law
• Request portability of certain information where applicable
• Lodge a complaint with an applicable privacy regulator
These rights may be subject to exceptions or limitations under applicable law.
We may need to verify your identity before completing a privacy request.
16. CANADIAN PRIVACY RIGHTS
Arté Antica is based in British Columbia, Canada.
Our privacy practices are intended to comply with applicable Canadian privacy requirements, including British Columbia privacy law and, where applicable, federal Canadian privacy requirements.
You may request access to personal information held about you and request correction of inaccurate information, subject to applicable legal exceptions.
You may also withdraw consent to certain uses of your information, subject to legal or contractual restrictions and reasonable notice.
17. EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AND SWITZERLAND
Where European, United Kingdom, or Swiss privacy laws apply, personal information may be processed on one or more legal bases, including:
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Your consent
Depending on applicable law, you may have rights including access, correction, deletion, restriction, objection, portability, and withdrawal of consent.
You may also have the right to complain to the data protection authority in your country.
18. UNITED STATES PRIVACY RIGHTS
Residents of certain U.S. states may have additional privacy rights under applicable state law.
Depending on the jurisdiction and whether the relevant law applies to Arté Antica, these rights may include:
• Accessing personal information
• Correcting personal information
• Deleting personal information
• Obtaining a portable copy of certain information
• Opting out of targeted advertising
• Opting out of certain sales or sharing of personal information
• Appealing certain privacy-request decisions
Where required, privacy choices may be available through our website’s privacy or data-sharing controls.
19. CHILDREN’S PRIVACY
Arté Antica is intended for a general audience and is not directed toward young children.
We do not knowingly collect personal information from children in circumstances prohibited by applicable law.
If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter.
20. THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, or content practices of websites we do not operate.
We encourage you to review the privacy information provided by third-party services before submitting personal information to them.
21. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
• Changes to our services
• Changes to our technology
• Changes to our service providers
• Changes to our privacy practices
• Changes to applicable laws or regulations
The date at the top of this policy indicates when it was most recently updated.
Material changes may be communicated through additional notices where required by law.
22. PRIVACY OFFICER AND CONTACT
Arté Antica has designated a Privacy Officer who is responsible for questions and requests relating to our privacy practices.
You may contact us to:
• Ask a privacy question
• Request access to your information
• Request correction or deletion
• Withdraw consent where applicable
• Make a privacy complaint
• Exercise another applicable privacy right
Privacy Officer
Arté Antica
Email: support@arteantica.ca
We will review privacy requests and respond in accordance with applicable law.
If you are not satisfied with our response, you may have the right to contact the privacy regulator responsible for your jurisdiction, including the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada where applicable.